PRIVACY POLICY

Who we are

Our website address is: https://bespokecycle.tours

This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website bespokecycle.tours (Site) or directly from you. Please read this Privacy Policy carefully.  Please contact us if you have any questions.  You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it. If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it.

Type of personal information collected

Personal information

The type of personal information we collect may include but is not limited to:

  • Newsletter, Mailing List opt-in forms: your name and email address.

  • Forms, Surveys, Comments and Live Chat: your name and/or user identifier, email address, comment, preferences and responses.

  • Purchase of Products and Services: transactional data such as your name, email address, billing information and payment source.

  • Enquiry forms: your name and email address.

  • Booking and Reservation forms: the personal information we collect about you is the information that is needed to plan for and organise your tour with us. Some of the information is also used for personal safety purposes. Personal information we may collect includes but is not limited to your name, address, phone, mobile, email address, gender, date of birth, emergency contact details, pre-existing medical conditions, dietary requirements.

If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

Other types of data collected

Usage Data

We may also collect information how the Site is accessed and used. This may include information such as your computer’s IP address, operating system type, browser type, browser version, referring website, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. We may also collect information about actions you take when using the Site, such as links clicked.

Tracking Data

We may use cookies and similar tracking technologies to track the activity on our Site and hold certain information. A cookie is a small text file that’s placed on your computer or mobile device when you visit our Site.

  • Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.

  • Cookies and tracking technologies help us to operate our websites and services, enhance and customise your experience across our websites and services, perform analytics and deliver advertising and marketing that’s relevant to you.

  • You can accept or reject cookies by amending your web browser controls. This may, however, prevent you from taking full advantage of the Site.

  • There are also cookies set by third parties across our websites and services. Third party cookies enable third party features or functionality to be provided on or through our websites and services, such as advertising, interactive content and analytics. They also enable us to use advertising networks to manage our advertising on other websites.

Collection and use of personal information

We collect and use the personal information for purposes including but not limited to:

  • to provide information, products and services to you;

  • to respond to your comments and queries;

  • to process transactions and send you related information, including confirmations and receipts;

  • to better understand your needs, enabling us to improve our products and services which may include surveys and asking for ratings and reviews;

  • to improve your experience on the Site and customise it according to your interests;

  • to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you;

  • for internal record keeping;

  • to operate and maintain the Site;

  • to monitor and analyse trends, usage and activities in connection with our services;

  • on occasion we may analyse and aggregate data we collect from online surveys in order to produce anonymised metrics and statistical information that does not identify you as an individual.

We may contact you by a variety of measures including by email, live chat or responding to comments.

Disclosure of personal information

We may disclose personal information for purposes including to provide our products and services to you, and as required by law. Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.

We may use the data we collect to compile and provide aggregate and anonymised statistics about our visitors and traffic patterns which we may share publicly or with third parties for marketing, advertising or other uses.

The Site may use third-party service providers to service various aspects of the Site. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies. Third party services may include, but are not limited to:

  • Squarespace Analytics

    • This website collects personal data to power our site analytics, including: Information about your browser, network, and device, Web pages you visited prior to coming to this website, Your IP address

    • This information may also include details about your use of this website, including: Clicks, Internal links, Pages visited, Scrolling, Searches, Timestamps

    • We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

  • Google Analytics – to track and monitor Site usage. Google Analytics may capture your IP address, but no other personal information is captured by Google Analytics. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on.

  • Cognito Forms - if you use our online booking or enquiry forms

  • Squarespace Campaigns – if you sign up to our mailing list for delivery of email updates and newsletters.

  • Payment processors e.g. PayPal and Squarespace – if you purchase products or services from us. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

  • Google reCAPTCHA – is entirely used for the purpose of fighting spam and attacks on our website. The use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Use.

Access to and correction of personal information

Access

You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth) and European General Data Protection Regulation (GDPR).  An administrative fee may be payable for the provision of information.  We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or GDPR.

Correction

If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We rely in part upon customers advising us when their personal information changes.  We will respond to any request within a reasonable time.  We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.

Complaints about breach

If you believe that we have breached the Australian Privacy Principles or European General Data Protection Regulation and wish to make a complaint about that breach, please contact us using the details below.

Unsubscribe

To unsubscribe from our e-mail database, or opt out of communications, please contact us using the details below or follow the unsubscribe link in our emails. You may also request us to delete the data you have provided to us.

We will retain the information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) we decide that the value in retaining the data is outweighed by the costs of retaining it.

Storage and security

We are committed to ensuring that the information you provide is secure. We employ commercially reasonable methods to ensure the security of the information you provide to us and the information we collect automatically. This includes using standard security protocols and working only with reputable third-party vendors.

No information transmitted over the Internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk.

External websites

Please note that our Site contains links to other websites that are not operated by us. Please note that we are not responsible for the privacy practices of these other sites. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

Additional information

For any questions or notice, please contact us at our Contact Us page.

Bespoke Cycle Tours

Last update: 12 February 2021